Privacy policy
Who We Are
Paw & Order is operated by Abigail Phillips Browne, a sole trader trading as Paw & Order. For the purposes of UK data protection law, Abigail Phillips Browne is the data controller.
Business address: 1 Grace Mews, London, SE20 7QU, United Kingdom
Email: hello@pawandorderstore.co.uk
Paw & Order operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Paw & Order is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Payment and transaction information, including your billing details, chosen payment method, payment status, payment confirmation and other information required to process your payment. Payments are processed securely by Shopify and the payment provider selected at checkout. Paw & Order does not itself store your complete payment-card details.
- Account information, where you choose to create a customer account, including your email address, account preferences, settings and order history.
- Transaction information including the items you view, place in your cart, purchase, return, exchange or cancel, together with details of your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From Shopify and other service providers involved in operating the store, processing payments, delivering orders, providing website security, measuring website use or delivering marketing where you have consented to it.
Cookies and Similar Technologies
For details about the cookies and similar browser-storage technologies used by the store, please see our Cookie Policy.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Processing orders, payments, delivery, returns, exchanges and order-related communications | Performance of a contract with you, or taking steps at your request before entering into a contract |
| Responding to order-related customer-service enquiries | Performance of a contract |
| Responding to general enquiries and managing customer relationships | Our legitimate interests in operating the business and providing effective customer service |
| Keeping accounting, tax, transaction and consumer-law records | Compliance with our legal obligations |
| Preventing fraud, protecting the website and investigating security incidents | Our legitimate interests in protecting customers and the business, and compliance with legal obligations where applicable |
| Sending optional email marketing | Your consent |
| Using non-essential analytics technologies where consent is requested | Your consent |
| Operating the website, maintaining the shopping basket and checkout, and providing essential store functionality | Performance of a contract and our legitimate interests in operating a secure and functional online store |
Where we rely on legitimate interests, those interests include operating and protecting our store, preventing fraud, responding to enquiries and improving our customer service. We consider whether those interests are overridden by your rights and interests before relying on this basis.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- When you ask us to disclose information to a third party, or where disclosure is necessary to fulfil your request, such as providing your delivery details to the relevant delivery provider.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not directed at children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below so that we can investigate and, where appropriate, delete it.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may hav
Your Rights and Choices
Under UK data protection law, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict how we use your personal information;
- object to certain uses of your personal information;
- receive certain personal information in a portable format or ask us to transfer it to another organisation; and
- withdraw your consent at any time where we rely on consent.
These rights are not absolute and may apply only in particular circumstances.
Your right to object
Where we process your personal information on the basis of legitimate interests, you may object to that processing. You have an absolute right to object to the use of your personal information for direct marketing.
Marketing communications
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Unsubscribing from marketing will not prevent us from sending necessary communications about your orders, returns or account.
Withdrawing cookie consent
Where we rely on your consent for non-essential cookies or similar technologies, you may withdraw or change your consent at any time using the Cookie Preferences control in the website footer.
To exercise your rights, contact us using the details at the end of this policy. We may need to confirm your identity before responding. We will respond within the period required by applicable data protection law.
For information about personal information processed independently by Shopify, or to exercise rights relating to Shopify’s own processing, please see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Complaints
If you are concerned about how we use your personal information, please contact us first using the details below so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. You can find information about making a complaint through the ICO’s complaints service.
International Transfers
Shopify and some of our other service providers may process or store personal information in countries outside the United Kingdom.
Where a transfer of personal information outside the United Kingdom is restricted under UK data protection law, we rely on a relevant UK adequacy regulation or appropriate safeguards. These safeguards may include the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses.
You may contact us using the details below if you would like further information about the safeguards used in connection with your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
If you have questions about this Privacy Policy, our use of your personal information, a data protection complaint or any of your rights, please contact:
Abigail Phillips Browne
Sole trader trading as Paw & Order
1 Grace Mews
London
SE20 7QU
United Kingdom
Email: hello@pawandorderstore.co.uk
For the purposes of UK data protection law, Abigail Phillips Browne is the data controller.